AudioSorted
Terms & refunds
Last updated 11 November 2026
These terms cover using AudioSorted at audiosorted.com and the Telegram bot @AudioSortedBot. By using the service or buying a clean-up pack you agree to them. They're written in plain English; if anything's unclear, just email us.
1. Who we are
AudioSorted is run by John Anderson, a sole trader and audio professional based in Scotland, United Kingdom, as part of Frequency Lab Records. Contact: hello@audiosorted.com.
2. What AudioSorted does
You upload a recording (or video) and we send back a cleaned MP3 with background noise reduced and the voice levelled. It's done automatically by software. Results depend on the recording: we'll always do our best, but we can't guarantee every noise can be removed or that every result will suit your purpose.
3. Free use
The website gives 2 free clean-ups per day, for files up to 3 minutes. The Telegram bot gives 3 free clean-ups. We may change free allowances at any time, and we may block use that looks automated or abusive.
4. Clean-up packs
- Packs are prepaid credits: 10 clean-ups for £2.99, or 30 for £6.99 (prices include any taxes). One clean-up = one file up to 10 minutes.
- Credits don't expire and aren't a subscription. Nothing renews or charges you again.
- After paying you get a pass code. Anyone with the code can use its credits, so keep it private. If you lose it, email us with the email address you paid with and we'll look it up.
- Website packs and Telegram Stars packs are separate and can't be swapped.
- Payments are handled by Stripe. We never see or store your card details.
5. Cancelling and refunds
- Clean-up credits are digital content supplied straight away. When you buy, you ask for that and agree that your 14-day right to cancel ends once you use a clean-up.
- Unused packs: if you haven't used any clean-ups from a pack, you can get a full refund within 14 days of buying. Email us.
- Failed clean-ups: if a clean-up fails, the credit is returned automatically.
- Faulty results: if something has gone wrong with a result, tell us and we'll put it right or refund that clean-up. This doesn't affect your legal rights as a consumer.
6. Your audio
You keep all rights to your recordings and the cleaned results. You confirm you have the right to upload what you send us and that it isn't illegal. We process files only to clean them and delete them straight after (see the Privacy policy).
7. Fair use
Don't try to get around free limits, overload the service, reverse-engineer it or resell it. We may suspend access if you do.
8. Liability
We provide the service with reasonable care and skill. We're not responsible for indirect losses, or for losses from using a result for something we couldn't reasonably have expected. Nothing here limits liability that can't legally be limited. Keep your own copy of your original recordings.
9. Changes
We may update these terms or the service. The terms in place when you bought a pack apply to that pack.
10. Law
These terms are governed by the law of Scotland. If you live elsewhere in the UK, you can also bring a claim in your local courts.